Service & Maintenance
Shering are in the business of providing a totally inclusive service for our customers. That means supporting our products for their lifetime, for which we offer a range of five maintenance contracts called Select Services, covering basic preventative maintenance through to a full breakdown package. See table at the base of this page.
We have a network of highly skilled engineers around the UK, together with approved agents in other countries, all with access to genuine Shering components. At our headquarters in Dunfermline we have specialist service co-ordinators to provide their expertise to both engineers and customers with Shering products. As well as being able to discuss a problem by phone they can usually access your instrumentation and computer equipment remotely and so be able to see exactly what you are looking at.
Our headquarters also house the technicians to repair and reprogramme any piece of Shering instrumentation or display equipment, so minimising the time it is out of use.
Additionally our engineers will normally be able to give you a replacement while yours is being repaired, depending on your level of maintenance contract.
Shering also operate our own mobile calibration units, allowing us to provide a flexible response to your needs for testing and calibration of all weighing equipment. All our engineers are approved Self Verifiers, which means that we do not need to rely on your Local Trading Standards to verify your weighing equipment following installation, repair or servicing, so minimising any delays in restoring it to full operation.
While our first priority is to customers with Shering weighing equipment, as that is our area of absolute expertise, we are also able to provide maintenance cover for weighing equipment from other manufacturers. Normally this would be as part of a wider maintenance contract with customers who have a mixture of Shering and other manufacturers' equipment. However we will be happy to consider providing maintenance for non-Shering equipment, subject to the availability of spare parts. It may be that we would recommend, for example, that you replace the instrumentation of a non-Shering weighbridge with Shering instrumentation, for which we can guarantee the highest level of maintenance.
Our mobile calibration units are also available for external hire for use with non-Shering weighbridges and other weighing equipment. Please contact the Shering Test Unit on 01383 621505 or by e-mail.
| Select Service Comparison |
| Support Level | Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
| Preventative Maintenance | |||||
| Visits per annum | 3 | 2 | 2 | 2 | |
| Routine service visits with detailed inspection reports | 2 | 1 | 1 | ||
| Annual calibration tested in accordance with UKWF Code of Practice with weights traceable to National Standards | • | • | Option | • | • |
| Comprehensive Certificate of Calibration supplied as required by ISO9001 quality systems | • | • | Option | • | • |
| Breakdown Cover | |||||
| Response objective time to any request for assistance | 2hrs | 8hrs | 24hrs | ||
| Labour supplied free of charge weekdays between hours | 0800-2000 | 0800-1700 | |||
| Labour charged as percentage of standard rate | 60% | ||||
| Maximum traveling time charged in any one day | 2hrs | ||||
| All working parts supplied free of charge on an exchange basis, excluding non-Shering load cells, consumables and T-section rubber. (See Appendix 1- Wear & Tear Conditions) | • | • | |||
| Discount on standard parts list excluding consumables and T-section rubber | 25% | ||||
| Lightning strike cover for Shering load cells or as specified (See Terms & Conditions for exclusions) | • | ||||
| Includes Re-verification Fees and hire of Weighbridge Calibration Unit | • | ||||
| Loan scheme on a one-to-one basis for electronic equipment | • | ||||
| Free training course on "Weighbridge/Good Housekeeping" | • | ||||